What Is Remote Support - Computers

What Is Remote Support?   by John Grecko

in Computers    (submitted 2012-03-04)

What is Remote Support?

What Is Remote Support and How Does it Work?

Simply put, remote support is a internet method for troubleshooting software and some hardware related computer problems via a remote desktop connections with the use of a high speed internet connection. In the case of remote support computer repair, once the client clicks on a tech support banner on a given website or calls into the toll free support number, they are given a remote support software program to download onto their desktop. This allow the tech support tecnicians on the other end to chat back and forth and help to repair the clients problem. Remote support software is an invaluable tool for any help desk, and espcially for companies spread out over a long distance, it can make the difficult task of providing tech support much simpler. By utilizing remote support software, the tech support team will be able to remotely take control over the problem computer via remote PC access and attempt to resolve the problem without ever having to leave their office.

If a customer decides that they do not want to download the remote support chat software, or they are not able to download anything, many tech support companies can resort to simple chat window software being run from your internet browser. This allows both the caller and tech person to chat back and forth to reslove the problem, and is extremely helpful when the problem computer will not allow software to install or has viruses which prevent programs from being accessed.

Remote access PC services is the perfect way to keep a companys staffing costs low and save employee's time on the road, and is extremely valuable for rural living customers where home and office visits are nearly impossible. Although this remote type of support won't be of much help to failing hardware problems, or problems involving no internet access, it is perfect for fixing software, adjusting settings, and helping customers do simple things without forcing a member of the help desk to head out and solve the problem on site

Most Microsoft or Apple certified technicians use remote access computer software that allows the technician to access the user's desktop via the Internet connection, take control of the mouse and keyboard with the owners permission, and peform whatever is needed for services to repair the problem computer. This can be accomplished from within a technicians mobile office or while enroute to another location.

Always with the user's permission, the technician can take control of the user's mouse and keyboard, transfer various diagnostic and repair applications to the user's desktop, run scans, install antivirus programs, etc. If the remote service permits it, the technician can even reboot the PC and reconnect remotely to continue his work without the user needing to assist. All of these remote PC or Mac services and repairs can be done in the comfort of your home or business or even your boat or RV vehicle without the trouble of packing up the problem computer and driving it to the nearest computer repair shop.the options are endless. Even small companies and home users are install remote PC and Mac software, so that they can login to their home or office computers, check emails, pull up needed documents or run programs while waiting for a flight or in their spare down time

The most common repairs available and offered with online computer support providers are computer virus and spyware removal, computer optimization, Windows Registry repair, device driver issues, Web related issues, and Windows security updates. Computer slowdowns or freze ups can be diagnosed and fixed with simple computer tuneup software.

In most cases, only software can be "repaired" remotely. A computer with a broken hardware component such as a motherboard or hard disk can in some cases be diagnosed and worked around, but must be repaired in person.There are instances where the caller has the hardware to install, but lacks the expertise to correctly install such parts, and the remote technician can them walk the user through the replacement procedure, in an effort to get the computer working again. At this time, the support technician would then be able to login remorely and finish the job online.

Remote PC Services and support is ideal for computer users who are not close to repair centers, who cannot afford to have their systems tied up for long lengths of time, for boaters who are on the water and or sailing far offshore, and even RV travelers far away from home. Remote support plans are available in a variety of plans ranging from per incident plans to yearly support plans, and will be explained to you once you have contacted the remote support company.

Remote support has becoming the new standard for consumers and businesses to get speedy repair help and remote access to all of their computers without ever leaving their home or office.

If you would like to review and test some of the latest remote access software, or just read more about remote tech support for your computer or company computers, please feel free to visit our site by clicking below: